Churnet Valley Garden Furniture- Return & Refund Policy:

Thank you for shopping at Churnet Valley.

Churnet Valley is committed to 100% customer satisfaction. If you are not entirely happy with your product, then we are here to help.

Returns:

If you happen to order by mistake or change your mind about your order and require a full refund then you will need to contact us within 24 hours of ordering. This is because your order may be dispatched any time after this period, and if you contact us after the order has been dispatched, you will have to pay for the delivery cost. Items must be in new condition, unaltered and free of damages from the customer.

In addition, if your product is not damaged, but it is not what you envisioned then you are responsible to pay for the cost of the item to be returned. Churnet Valley must be made aware of this within 14 days from the date of purchase.  

Refunds:

If you have received a damaged product, Churnet Valley will offer you an exchange or a full refund.  If you wish to have a full refund due to such damage then you are not responsible for the cost of the item to be returned as Churnet Valley will arrange a collection. If very little damage has occurred then a small partial refund may be offered. Churnet Valley cannot offer any refunds after 14 days from the date of purchase.