Terms and Conditions
Making a Purchase
We accept payment through our website via World-pay who accept the majority of major credit and debit cards. You can also send payment by BACS to our company bank account if this is your preferred method of payment, please contact us for details.
This Web Site and E- Commerce Facility does not constitute an offer. Prices are subject to change without notice, subject to stock, E&OE.
Shipping and Handling
Shipping fees are calculated at the point of checkout, fees vary dependent upon the item being ordered and the delivery destination.
For delivery charges to Scotland, Ireland, other UK islands and anywhere else in the world please contact us for a quote.
We aim to deliver within two weeks of receipt of payment. During busy periods this may be three weeks. For our garden buildings and bespoke products please allow three to six weeks.
All prices quoted INCLUDE VAT, currently at 20%.
Credit Card Security
We utilise an industry Standard SSL (secure certificate), enabling you to provide your credit card details at the checkout with confidence. You may also provide card details by phone if you so wish.
We endeavour to respond to all complaints within five working days. As soon as we are notified about a problem a “Customer Service Report” is made out which details the name, address, telephone number, date of purchase and order number as well as the nature of complaint from the customer. In addition it is noted what action in response is agreed including a timescale to resolve the problem.
Customer service type calls are received on our general telephone number which is answered during normal office hours 9.00am to 5.00pm on weekdays.
Where a customer exercises their right to cancel, all purchase monies received will be returned (less any cost of collecting the goods as set out herein) within fourteen days of return.
None of these terms of business shall affect any rights as a consumer.
If you need to reach us, please email us on Churnetvalleygardenfurniture@outlook.com, alternatively, you can call on 01538 371548 / 07866 045951 or write to us at Churnet Valley Garden Furniture Ltd, Unit 2 Newhall Mills, Milton Road, Milton, Staffordshire, ST1 6LE.
Churnet Valley Garden Furniture do not disclose buyers’ information to third parties. Cookies are used on this site to physically facilitate the shopping cart and checkout functions, and to recognise returning visitors (with or without logging on).
Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes or if legally obliged
Customers have the right to cancel an order within fourteen days of receiving the goods without giving any reason. A customer wishing to cancel must give notice in writing sent at the customer’s cost by recorded delivery. The company will acknowledge receipt of the notice to cancel upon receipt.
The customer must then return the goods at their own expense. If the customer fails to return the goods within two weeks of cancelling an order then the company will charge the cost of returning the goods which must be paid in full before collection takes place. The cost of collection is £50 within a radius of 100 miles of the office address and £75 within a 200 miles radius. The charge will be £10 for every 20 miles over the 200 mile charge of £75. Goods sent on by a customer to a non UK mainland address are not covered by the cancellation policy.
Goods must be made ready for collection in the original packaging or similar packaging and must be complete not altered or damaged in any way. Items found to be missing from returned goods when checked back in the company’s warehouse will be charged for however small in value.
We will always comply with “The Consumer Protection (Distance Selling) Regulations 2000” which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm